Great Customer Service Means Answering the Phone

When customers are trying to gather information about a type of product or service, the first thing they’re going to do is get online and find the website. The second thing they are going to do is pick up the phone and call you to ask questions, get more information, and set up an appointment. Having prevalent contact information on every page of your site doesn’t do much good if you don’t answer the phone or reply to emails. It may seem like a no-brainer, but surprisingly, many businesses either don’t answer the phone or say they will call back and never do (or they wait until hours or even days to reply with a brief answer).

Every small business owner gets busy—if you didn’t, you wouldn’t stay in business very long. However, you should make it a priority to answer the phone. Customers expect a response within 60 minutes in most cases. If you have someone available to take customer service calls during normal business hours, they should be able to take calls and return messages relatively quickly. The pace and tone for responding to customer requests begins with the first contact.

If you become a customer of Beyond Custom Websites, rest assured that we will answer your call, or return it within a few hours. We do what we say we’re going to do. In fact, one of our services that sets our small business website company apart is that we not only answer customer calls, but we can make changes to your website in real time. From technical support to updating written content and images, we can take care of that for you over the phone while you refresh you page and let us know if we’ve got it right.  In addition to free updates and changes, the Beyond Custom Websites team of developers, designers, and small business experts will create a website that gets your company found online. Attractive layouts, relevant content, and optimal usability will ensure that customers will keep coming back to your website. If you want to not only build a website, but begin a professional relationship with knowledgeable team of web experts.